Built in pro最鐘意無貨扮有貨，收完錢之後話之你，無貨又一直遲遲唔肯退款。試過係討論區開post 投訴Bulilt In Pro,結果比人del post兼禁言，同消委會投訴都無用。上網一搵就成堆類似既case
Case 1: Built-in Pro黑店呃錢! 成萬蚊空氣淨化機, 原來無賣仲唔肯退錢!雖然都發生咗一段時間, 但真係好嬲呀! 一定要share出嚟畀大家, 等大家唔好畀呢間黑店呃錢!!!!
話說屋企本身用緊個隻空氣淨化機幾好用, 諗住買返部畀娘家父母用, 點知就出事!
本身用緊部Airgle AG600空氣淨化機, 但都成萬幾蚊一部, 咪諗住周圍格下價, 平得幾多得幾多。格完價之後, 見到Built-in Pro最平(事後先知, 原來佢同showrooms係同一間公司), 就同佢買, 過晒數畀晒錢, 點知等咗幾日都無人聯絡我。
咁我打去Built-in Pro度問啦, 點知佢果時先同我講話無晒貨, 仲話Airgle唔再出呢個款嘅機!! 吓?! 咩話?! 我早幾日仲係豐澤見到, 點會無啦啦唔再出呀??!! 之後我即刻打去Airgle度問, 佢哋話AG600無停產, 佢哋亦都無提供貨畀Built-in Pro, 仲同我講有客人之前都係Built-in Pro同友和yoho度中過招。我先知原來呢兩間黑店根本係無貨賣, 呃人畀錢再同個客講無貨, 迫D客轉買其他牌子。
之後我再問返Built-in Pro, 佢地游說我買差唔多錢嘅其他貨, 但就唔肯退錢比我！我唔制, 話要告佢地, 佢地就話唔關佢哋事, 係代理唔肯放貨, 要告就告代理。痴線!!! 呢度係咪香港??!! 點解呢間舖仲可以營運落去, 完全係黑社會經營手法!!!
佢唔肯退! 仲話唔關佢哋事, 係代理唔畀貨佢喎, 但代理個邊話根本無供應貨畀呢間舖!! 黑店!!! 真心黑店!!
Case 2: Built-in Pro 對客如對狗，黑社會經營？
Built-in Pro 只收錢不交貨, 還刻意拖延,意在加收額外費用, Built-in Pro私自更改產品附件,意圖不按產品說明交貨，我向品牌討訴，向消費者委員會討訴，Built-in Pro都不理, 最後向小額錢債, 還會換來 Built-in Pro職員的電話騷擾
NO delivery, NOT delivered in 3 days after paid. It is even worse and NOT delivered after the last remind call in 7 days after fully paid, 28 days after order placed with 500 deposit
1) 31 Oct 2015,
I place the order of purchase Siemens er73357hk Gas Hub in Built- Pro Shop with HK$500 deposit paid. Before, A few phone calls was made and checking the product information listed through product page in Built-in Pro website. As below: http://builtinpro.hk/cooking/built_in_hobs/built_in_town_gas_hobs/er74357hk
陳列室地址 : 香港九龍紅磡馬頭圍道103-105號地下及1樓, Tel: 2330 2530
PAID: HK$ 500 deposit (See attachment 001. JPG Order slip)
Request installation ASAP.
Built-Pro promise: Arrange site visit and arrange installation and in 3 days
2) 3 Nov 2015
Site visit and checking, See Work order: Reference 002.jpg
My Request: 1) Provide quote of the items listed the work order, and
2) Provide the earliest date of the installation
Siemens (representative): 1) He will send the work order to Built-Pro Shop
2) Built-pro will provide the quote and installation date.
3) November 10, 2015 8:51 PM
No reply at after a week, I call Built-in Pro at 2330 2530 , But it is always busy, Then send email to ‘[email protected]’, see Reference 003: 003 : email sent in November 10, 2015 8:51 PM
My request in mail : Please advise how does it goes to next??
4) November 11, Morning
A said staff from Built-pro Monkok Shop staff reply through phone call,
by saying: No order record, No way to follow
My reply with promise to send them the record
5) November 12, Morning
I sent the order records to ‘[email protected]’, through email, See Reference004
Built-in Pro staff ( Yao So ) call back and read the information in word order # 67667 to me.
Wong: Stop her to read it by say:
1) I sent it to you I have the information in hand, I don’t need you the read it
2) When will you send me the formal quote? Which you have tell me the estimate cost (about HK$500) in phone call earlier Oct 215 before I went to the shop and placed the order.
3) When will you arrange delivery and installation
6) 13 Nov 2015,
Send email to [email protected], see reference 005
Wong: It is more than the 3 days delivery installation promise. If you don’t want to complete the order, Please refund!
7) 14 Nov 2015,
Call the Siemens Home Appliances Authorized Installation / Repair Contractor at 2565 6151
She say: No Work order record of #67667
Wong: 1) I read the detail in word order record to her!
2) Request for follow up
9) 17 Nov 2015,
Call the Siemens Home Appliances Authorized Installation / Repair Contractor at 2565 6151 again
Wong: 2) Request Siemens to follow up, Built-in Pro DOES NOT MOVE
Built-in Pro (阮生) reply through phone call and Read the work order message again.
Wong: 1) Stop his reading by say: I sent you the record, I have it in hand DO NOT NEED YOU TO READ IT!
2) Request to deliver the Gas hub, No need their installation,
3) Request to list out the included parts
Built-in Pro (阮生) reply in phone call: They will not provide the pressure gate, as it MUST comes with the installation guy, NOT Provided by Siemens.
Wong: Request Built-in Pro (阮生) to write it in Email by reply. Finally He did NOT.
See email message: Reference 007
10) 20 Nov 2015
PAID Balance amount (HKD 3,699.00) of the Gas hub + sent email with payment slip, See reference 008
Wong request : Please advise when you arrange delivery and installation.
All email account ([email protected], and [email protected]) DO NOT work! See reference 009 and reference 010
Follow with fax to : Built-in Pro Shops 2384 9255, 2330 2503, Seimens at (852) 2565 6252
Email: to Seimens webpage Drop-in message
Built-in Pro (YAN) reply: 已收到你的入數收據., 我會盡快幫你安排送貨安裝., YAN
See reference 011
11) November 26
Sent email to Built-in pro, see reference 012
1st Phone call Built-in Pro (MR Kowk)
Wong ask before Mr Kowk before any words from him, at right after he answer the phone call
Ask 1) Will you completed the deal?
Ask 2) When will you deliver and install?
Built-in Pro (MR Kowk) reply: 1) No answer to the questions above and
2) start reading the message in work order again one by one.
Wong drop his reading after told him: I send you the work order record, I don’t you to read it to me
In 2nd round phone call:
Built-in Pro (MR Kowk) call in: read another part of the work order message.
Wong drop his line after told him after: I am not paying to ask you to read it! Please go back to the order. It is a late delivery. Don’t waste my time
Case 4: 賣電器黑店 – Built-In PrX (音鋪)
各朋友如需購買電器, 請小心這間真心騙客的黑店。 我在此店買抽油煙機(有自動清洗功能),而送貨安裝的貨是較平而沒有我需要功能的同牌子不同型号。(因不是本人在家簽收, 而由老人家日間接貨。) 我與店員電話投訴, 但她(假)客氣回覆安排師傅送回及安裝正確型号全新機。但預约期一拖再推。我與店員講明由於未有明确换回新機時間,我們會小心使用直到師傅前來更換。一拖又兩星期, 經多次追詢後终放有師傅上來。但又借故話原機用過不會收回。我再投訴又話佢哋都吾會回收, 只能賠番差價。我念及不想再煩家人及店員認錯態度下無奈接受。但賠款竟然不了了之。所以今日同大家分享此店的生意手法。 小心黑店!
Case 5: BuiltinPro 是間黑店
訂購Moulinex 萬能牌 (JU5008) 600W 搾汁機一部。
Case 5: 買家器要小心網上特平黑店 Bulit in Pro
Built-in Pro, 真係好恐怖, 本來跟據佢購買流程打去問點落單, 打去問佢咩都未問我, 未知我買乜就係咁叫我入左錢先, 聽電話個女仔粗聲粗氣, 問多幾下就覺得我好煩, 咁我問都係想了解多D je, 而且都諗住幫妳買架咁梗係問清楚, 最尾佢仲講粗口鬧我(而我係冇用粗口鬧過佢), 呢D咁既鋪頭, 黑社會咁既經營手法, 係真黑店, 大家千祈唔好幫襯, 睇番文先知呢度已有受害者, 好在我問多幾聲.